2015 TCPA Washington Summit
2015 Summit Speaker Sessions
Presentations for each session can be downloaded by clicking the link under the session title. (Not all sessions used slides.)
Monday, September 28th
9:00 a.m. - 9:30 a.m.
Welcome Address
Michael Rauscher
Chairman
PACE
9:30 a.m. - 10:45 a.m.
PACE TCPA Appeal Update
|
|
|
11:00 a.m. - 11:45 a.m.
FCC Commissioner
Michael O'Rielly
11:45 a.m. - 12:30 p.m.
FTC Director of Consumer Protection
Jessica Rich
1:30 p.m. - 2:15 p.m.
A Brave New TCPA World
The TCPA has become a poster child for no-harm class action litigation in recent years, resulting in bet-the-company lawsuits, exorbitant settlements and business ending judgments; all for a group of people that allegedly received a telephone call, text message or fax. Our class action panel, consisting of Lauri Mazzuchetti, Esq., Jeffrey Backman, Esq. and Seamus Duffy, Esq., will discuss the current landscape of TCPA class actions. The panel will survey the latest class action trends and settlements. The discussion will also include the recent “clarifications” to the TCPA provided by the FCC in its July 10, 2015 Order; specifically, how opportunistic consumers and attorneys may seek to use that Order to create exposure to otherwise compliant businesses. The panel will provide guidance on how to ensure your business maintains compliance and avoids TCPA litigation.
|
|
|
|
2:30 p.m. - 3:15 p.m.
Compliance Officers Forum LIVE
We will discuss the most current and impactful compliance issues that affect your day to day business. Whether you are a call center, an outsourcer or somewhere in between, you’ll be able to get something out of this session. Bring your questions, answers and comments and get ready to engage in one of the best interactive learning sessions of the Summit.
|
|
|
3:30 p.m. - 4:15 p.m.
Developments in Privacy
The explosion of social media, mobile devices and internet sharing has pushed privacy to the forefront of the marketplace and consumer’s consciousness. Join an executive panel of privacy leaders exploring the hottest topics, laws and emerging trends in the privacy world.
|
|
|
|
Tuesday, September 29th
9:00 a.m. - 9:15 a.m.
"An American Customer Experience Success Story"
The progress and promise of an industry coalition dedicated to enhancing U.S. customer experience and company brands with U.S. based workers.
Chairman
jobs4america
9:15 a.m. - 10:00 a.m.
"Labor Pains: Issues impacting customer experience companies and communities"
Panelists will examine the economic and social costs of unemployment, including personal costs, costs to government and costs to society in general. Are government economic incentive programs providing enough high-quality candidates to meet and exceed your Key Performance Indicators, improve 90-day survival and overall employee retention? What is the true cost of attrition to customer experience organizations?
|
|
|
|
|
10:00 a.m. - 10:45 a.m.
"Doing Well by Doing Good"
Learn how jobs4america is moving beyond advocacy to broker community economic development, address issues related to unemployment and social unrest, and provide solutions for companies seeking work-force ready employees. Come to appreciate how together we can address critical industry issues we now face—including the FCC’s recent TCPA Declaratory Ruling—by leveraging the positive economic impact of our program and industry on the economy with regulators and legislators.
Jack Wilkie
President & CEO
jobs4america
11:00 a.m. - 12:00 p.m.
"Passport to Freedom"
Renowned author and educator Stedman Graham will share his unique approach to help people plan and achieve their personal potential. Core content from The Nine Step Success Process he developed will be used with jobs4america workforce development training helping participants by:
- Increasing self-awareness to control feelings that may have hampered personal growth,
- Creating and committing to a vision for a better life,
- Learning the steps to make wise decisions,
- Building a support team to help deal with life changes.
Stedman Graham
Chairman & CEO
S. Graham & Associates
1:15 p.m. - 2:00 p.m.
The Anatomy of a Breach: a case study on preparing for and responding to a breach
This presentation will cover real world analysis of recent breaches including; lessons learned, do's and don'ts and best practices to prepare for and responding to a breach. Industry experts, working directly with organizations involved in breach response, will share their insider knowledge and practical experience. This panel discussion will cover all phases of Incident Response including: pre-breach best practices, post-breach incident response and strategies for risk mitigation.
Attendees will learn:
- Pre-breach incident response planning and risk mitigation
- Testing the response plan and security controls
- Post-breach response and incident handling
|
|
|
|
2:15 p.m. - 3:00 p.m.
Staying Compliant in a Sea of Change
How are companies expected to conduct a compliant calling campaign when the FCC issues confusing and impossible regulations, numerous companies and trade associations challenge the legality of the FCC rulings in court, and judges hand down decisions that conflict with the FCC rules and other court rulings? As a result, navigating the TCPA waters has never been more difficult. Join this panel of seasoned TCPA experts as they discuss recent developments impacting the tele-services industry, share war stories faced by their clients, and provide practical advice on how to mitigate risks and avoid pitfalls awaiting the unwary. Attendees will walk away with useful and practical information that can be used to conduct compliant campaigns in the face of uncertainty. This session cannot be missed.
|
|
|
|
3:00 p.m. - 3:45 p.m.
Using Technology to Mitigate Risk with the TCPA
PACE members are keenly aware of the additional care that is required by the TCPA when dialing wireless numbers. The Technology Panel examines how different technologies can be used to help contact center operators mitigate risk of liability under the TCPA. This includes a discussion of how manual dialing technology can be deployed so as to minimize risk of being considered an “autodialer.” In addition, discussion will show how equipment can be configured to minimize risk under the FCC’s recent statutory interpretation of “capacity” with respect to autodialers. Other technologies, such as real-time speech analytics, are discussed to illustrate how they can help comply with recent FCC requirements regarding the TCPA, such as in managing consent.
|
|
|
|
3:45 p.m. - 4:00 p.m.
Closing Remarks
Michael Rauscher
Chairman
PACE
