PACE Regional Chapters 
Welcome to the Professional Association for Customer Engagement (PACE)
PACE is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, both business to business and business to consumer. These channels include contact centers, email, chat, social media, web and text. Our membership is made up of Fortune 500 companies, contact centers, BPO’S, economic development organizations and technology suppliers that enable companies to contact or enhance contact with their customers. We have global membership with many international associations and companies that allow our members to view and connect with what is happening with customer engagement strategies around the world.
From our National Convention & Expo and Washington Summit, webinars and seminars, to our six Regional Chapters that hold events around the country, PACE provides you with the tools and opportunities to become involved and stay involved with amazing networking opportunities. Simply put, our members work with other members.
Regulatory News
February 16, 2016
The Professional Association for Customer Engagement (PACE), along with its co-petitioners, today filed the Reply Brief in its appellate challenge to the Federal Communications Commission’s recent order interpreting the Telephone Consumer Protection Act of 1991 (TCPA).
Congress passed the TCPA to restrict calls to cellular and other specified telephone lines made using an “automatic telephone dialing system”—specialized dialing equipment that automatically generates and dials thousands of random or sequential numbers, often to deliver unwanted prerecorded messages. Congress did not, however, prohibit all forms of computer-assisted dialing. The Reply Brief outlines how in the challenged order the Commission misinterpreted this focused law and concluded that it applies to a broad array of common, beneficial dialing equipment.
brief. To read the brief in its entirety, CLICK HERE.
January 18, 2016
On Friday January 15th, the Federal Communications Commission (FCC) filed its Brief in ACA International, et al. v. Federal Communications Commission and United States. The Brief was filed in response to the ACA’s, PACE’s and other petitioners’ challenge of the FCC’s July 2015 Declaratory Ruling and Order on the Telephone Consumer Protection Act (TCPA), which substantially broadened the prohibitions of the TCPA’s automated dialing provisions. In its Brief the FCC attempts to justify its Declaratory Ruling and to provide further support for its broad reaching conclusions regarding its interpretation of the TCPA. READ MORE….
November 25, 2015
The Professional Association for Customer Engagement (PACE) today filed the opening brief in its appellate challenge to the Federal Communications Commission’s recent order interpreting the Telephone Consumer Protection Act of 1991 (TCPA). READ MORE...
FCC's June 18, 2015 Meeting Transcript
Click here for all PACE Regulatory Press Releases
News & Blogs
Stay up-to-date on the latest industry, regulatory and consumer best practices news with the continually updated PACE news and blogs. Why look anywhere else? PACE provides you with all the best information on industry best practices, provision of industry benchmarking, meaningful and productive networking opportunities, and compliance programs from the industries top thought leaders!
Join now to receive exclusive industry information only available to PACE members.
Networking
There is one primary rule in business – be profitable. Whether you gain revenue by serving as a Business Process Outsourcer (BPO) or a company relying on vendor partners to reach customers and industry consultants, PACE is the place to network. All things being equal, Members buy from Members.
Take advantage of all the great networking opportunities at PACE.
Library
PACE offers outstanding resources to help develop and enhance critical business development for economies worldwide. From technology and customer service, to legislation and regulation, PACE provides a forum for contact center professionals to promote education and foster significant business development and growth.
Become a member to take advantage of all the industry information designed to enhance your business.
Education
Education drives innovation and excellence. PACE provides events and programs for sharing “real world” industry best practices, provision of industry benchmarking, meaningful and productive networking opportunities, and compliance programs, guidance and accreditation have created a broad and comprehensive collection of industry content at both our National and Regional Chapter Events as well as through our communities and file libraries.
Learn about the upcoming events near you or join PACE to take advantage of all the great content available only to members.
SRO
The PACE-SRO incorporates aspects of governmental regulations and consumer protection rules for contact centers. The goal of the PACE-SRO is to assure a positive contact center experience for consumers and provide an objective system that reinforces companies’ commitment to government compliance.
Click here to learn more about the PACE-SRO.
Regulatory
PACE provides advocacy, education, networking and commercial value for its members. The association has continued to work with the FCC, FTC and CFPB in developing consumer advocacy programs which have culminated into an industry certification program and a Self-Regulatory Organization designed to improve consumer privacy and protection. PACE also monitors federal and state legislative, regulatory and case law developments on an ongoing basis.
Join now to receive exclusive regulatory information only available to PACE members.
Global
PACE offers outstanding resources to help develop and enhance critical business development for economies worldwide. From technology and customer service, to legislation and regulation, PACE provides a forum or International Chapter for contact center professionals to promote education and business development.
Learn more about PACE Global.
Events
Each Spring the PACE Convention & Expo brings together Industry professionals from around the globe for high powered networking and business development coupled with cutting edge educational content all in a fabulous resort location.
Fall holds the Washington Summit where regulators speak directly to attendees about the latest changes in consumer protection and risk management.
Regional Chapters create a vibrant community that offers members the opportunity to network with other local professionals and receive quality educational offerings close to home.
Advertising
Advertise or promote your company from a reputable source including the PACE Vendor Directory, Customer Engagement News and socially in the Community Management Platform. Gain access to reputable members, vendors or buyers through the PACE membership directory (Members only) and form strategic partnerships. This is your lead generation forum.
Job Board
Currently Under Construction. Come back soon!
