CECP Certification
Training Days: Saturday, September 26th & Sunday, September 27th
Exam Day: Tuesday, September 29th

In the rapidly evolving field of compliance and ethics, the Certified Engagement Compliance Professional (CECP) will serve as the standard in Customer Engagement Compliance certification. Achieving a CECP designation demonstrates a comprehensive knowledge of engagement tenets and practices. Whether you are an individual seeking to distinguish yourself from others in your field or an organization looking to demonstrate your commitment customer engagement and contact center compliance, Professional Association for Customer Engagement (PACE) certification can help you succeed. PACE has diligently worked with some of the top subject matter experts in the country to develop a comprehensive resource guide that is a vital part of our certification program. 

 “Earn your personal CECP credentials and increase your value to your organization.”

This indispensable resource guide is for all Compliance Officers working in the Customer Engagement and Contact Center Compliance US and Canadian private sectors and serves as the principle body of knowledge for the CECP certification program. 

The regulatory environment within the Customer Engagement arena is ever-changing. Having a solid understanding of Federal and State laws, rules and regulations that govern the industry as a whole will certainly help to strengthen the Compliance Officer’s path to running a successful Compliance Program. Subject matter in this section will cover the FTC’s and the FCC’s many active consumer protection acts, the role of the State Attorney General and PUC and lastly private litigants and class actions that made a significant impact in the industry. 

 “Certification as a CECP says you possess the tools, confidence, 
and knowledge needed to successfully manage any consumer 
contact compliance program.”

The intent behind corporate compliance is to protect organizations from potential situations of waste, fraud, and abuse, either intentional or unintentional, especially if it involves an audit or a federal investigation. A well-defined corporate compliance program will assist an organization and its employees to deter and detect illegal or unethical activity. In this section, candidates will gain specific knowledge of the definitions of “safe harbors” and how to build and maintain specific marketing channel safe harbors within the Compliance Program as well as the role of the Compliance Officer in today’s regulatory environment.

Contact Maudree Gardfrey today by email or call 317.522.2766.