Current Blogs

    7 Common TCPA Misconceptions

    By: Rich M Hamilton, CECP | Feb 22
    Are you confused by the TCPA? This past July, the Federal Communications Commission (FCC) clarified the Telephone Consumer Protection Act (TCPA) through a Declaratory Ruling.  Telemarketers have been scrambling to understand and implement updated policies, procedures, and technologies in order to co

    10 Best Practices for Delivering Virtual Training

    By: Angela Garfinkel | Feb 19
    It’s go time. Training is over. It’s time to put everything I’ve learned into action. Can I do this? Do I have what it takes? These are just a few of the thoughts we’ve all had on our first day after training for a new position. The unspoken question though is always “Was my trainer prepared to help

    Telemarketing Quality Assurance: Lessons Learned

    By: Angela Garfinkel | Feb 16
    What I learned from monitoring thousands of calls last year
    A new program has started in your call center.  Everything has gone as planned.  Set up- check, training- check, calls begin- check.  Now there are recordings piling up that you must listen to and critique, making sure quality is at its bes

    How to Fix Your B2B Telemarketing Sales Program When The Results Have Decreased

    By: Angela Garfinkel | Feb 13
    So, your B2B Telemarketing Sales program is on the decline and is no longer producing the results that it once was. Why? There are obviously many variables and factors that a manager can dive into to begin to diagnose where the problem areas lie. I guarantee you; from the sales professionals on the

    Placing Telemarketing Calls to Cell Phones

    By: Angela Garfinkel | Jan 8
    If you place outbound telemarketing calls to cellular phone numbers, be sure you understand the rules that apply. Telemarketing was significantly impacted In July 2015 when the Federal Communications Commission released a Declaratory Ruling which expanded the definition of an automatic t

    Join PACE today!

    Customer Engagement News

    3 Killer Tips for Crafting a Customer-Centric Sales Pitch

    salesforce.com - Sales is a strange profession. On one hand, the role of a sales professional is that of a guide or trusted advisor. To altruistically help their customers improve their lives and grow their busines...


    Tweeted b…
    iTWire - Omni-channel contact is a paradigm shift

    itwire.com - According to Merijn te Booij, ‘Chief Product Geek’ for Genesys. Customers want to be able to use any channel – omni-channel – to contact a company. Voice has become the secondary entry point and su.…

    High school basketball crowd wears Trump masks, taunts Latino rivals

    dailymail.co.uk - A private Catholic high school is under fire after their students allegedly shouted racist chants based on Donald Trump's policy proposals at their basketball rivals. Fans of the $8,600-a-year Andr...


    Tweeted …
    Integrators See .NET Benefits With Indosoft Call Center Software - Press Release Rocket

    pressreleaserocket.net - Indosoft announces major updates to .NET library for integration with its call center software. Its reference implementation session controller benefits from the changes. Fredericton, NB (PRWEB) Fe...


    T…
    Transform Your Contact Center into a Profit Center: Use Automation & Existing Technology to Build More Business Logic Around Employees

    customerthink.com - Over the course of the past year, I’ve had dozens of conversations with practitioners about the crucial role of automation in transforming their enterprise. Automation can exist in many different f...


    …
    10 Most Influential Christian Leaders Pick 5 Most Influential Books

    paulsohn.org - As an avid reader, I’m always looking out for “great” books to read. I came across this fascinating personal reading survey of world-renowned Christian leaders conducted by R. Kent Hughes, author o...

    VA talks changes to Canandaigua suicide hotline call center after critical report

    whec.com - The Department of Veterans Affairs is making changes after a report found problems at the crisis hotline center in Canandaigua. Last week, we told you about an audit that found some calls to the 24...


    Tweeted by @Cal…
    Start with Security: Lights, Camera, Action

    ftc.gov - It’s Red Carpet Season. There isn’t an Academy presenting awards for Two-Minute Videos Most Likely to Help Businesses Start with Security. (The engraving wouldn’t fit on the statuette anyway.)  But...

    Chip Bell's unit was surrounded by an enemy unit that was ten times the size of his. Listen to what Chip did next. #leadership #custserv

    fastleader.net - Chip Bell’s unit was in an ambush site during the Vietnam War. As an officer, Chip usually went with the unit most likely to make contact with the enemy. One night, Chip’s unit was totally surround...

    Apple V. Government Filing – Get Your Copy Here

    telecomreseller.com - Get your copy of APPLE INC’S MOTION TO VACATE ORDER COMPELLING APPLE INC. TO ASSIST AGENTS IN SEARCH, AND OPPOSITION TO GOVERNMENT’S MOTION – click on image. It is long and full of drama as Apple…

    Join PACE today!

    Member Press Releases

    PACE Press Releases

     

    QUICK LINKS

    PACE | 8445 Keystone Crossing, Suite 106 | Indianapolis, IN 46240 | 317.816.9336
    Connect | facebook twitter youtube linkedin rss